$4.5BN WASTED EVERY YEAR ON “NO FAULT FOUND” MOBILE PHONE RETURNS
A recent study suggests that nearly two-thirds of mobile phones returned to the manufacturer by consumers are in perfect working order.
Of these:
- 38% were from users who gave up after trying to use a specific application, and failing.
- 13% were from consumers who said they’d been mis-sold the device and it was unfit for purpose.
- 49% were from those who thought that a lack of pre-configuration was a fault
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